Cancellation and Refund Policy

1. General Information

This policy governs the cancellation, modification, and refund conditions applicable to the services and products offered by Born to the Ocean OÜ through the website www.borntotheocean.com and via direct communication (WhatsApp, email, or other means).

2. Dive Trips and Experiences

2.1 Nature of the Experiences

Travel experiences organized by Born to the Ocean are conducted in small groups, with limited availability, and require planning, advance bookings, and coordination with local providers.

For this reason, cancellation conditions are strict and are always communicated prior to confirming a reservation.

2.2 Reservation Confirmation

A reservation is considered confirmed once the agreed payment (full or partial) has been received and confirmed in writing by Born to the Ocean.

Payment of the reservation implies express acceptance of this policy.

2.3 Cancellation by the Participant

Cancellations must be communicated in writing (WhatsApp or email).

The reservation deposit is non-refundable unless expressly stated otherwise in the specific conditions of the trip.

In certain cases, Born to the Ocean may evaluate:

• The transfer of the booking to another person

• Or applying the amount paid as credit toward future experiences

These options are not guaranteed and depend on the nature of the trip and agreements with local providers.

2.4 Cancellation or Modification by Born to the Ocean

Born to the Ocean reserves the right to cancel or modify an experience in the event of:

• Force majeure

• Adverse weather conditions

• Failure to reach the minimum number of participants

• Situations compromising safety

• Causes beyond the organization’s control

In such cases, participants will be offered:

• An equivalent alternative

• Postponement of the trip

• Or a refund of amounts paid corresponding to services managed directly by Born to the Ocean

Born to the Ocean is not responsible for external expenses not directly managed (flights, insurance, independently booked accommodations, etc.).

2.5 Participant Responsibility

It is the participant’s responsibility to:

• Hold the appropriate diving certification

• Have valid dive and travel insurance

• Meet medical and safety requirements

• Acknowledge that diving and activities in natural environments involve inherent risks

Being unfit to participate in an activity does not entitle the participant to a refund.

3. Digital Products and Academy

3.1 Nature of Digital Products

Digital products (online courses, ebooks, presets, downloadable content) are considered digital content with immediate access.

3.2 Refund Policy

Once payment has been made and access to the digital content has been granted:

• No returns are accepted

• No refunds will be issued, except in the case of a technical failure attributable to Born to the Ocean that prevents access to the content

This is in accordance with European regulations on digital content.

4. Personalized Guidance Services

Guidance services are provided on a personalized basis and by prior appointment.

Once the service has been delivered:

• Cancellations and refunds are not permitted

In case of inability to attend, rescheduling may be considered if communicated with sufficient advance notice.

5. Acceptance of the Policy

The purchase of any service or product offered by Born to the Ocean implies express acceptance of this Cancellation and Refund Policy.

6. Modifications

Born to the Ocean reserves the right to modify this policy at any time.

Any modifications will be published on this website and will take effect upon publication.